Application Training Services

We believe that end-user training is essential for the successful implementation of new software and technology within an organization. However, we also recognize that training must be customized to the diverse needs of the participants, and fit within our clients budget and time constraints. We work closely with clients to develop the type of training environment that will increase productivity and maximize their investment in people and technology. As we do not subscribe to a "one size fits all" mentality, we offer a variety of training options that include:

• Personalized One-on-One Instruction - WDSI will work with new or existing users one-on-one to train them on their exact operating environment. This allows us to adjust the material and pace to their unique requirements, while making suggestions intended to improve efficiency and workflow.



• Customized Classroom Training - While general software instruction has it's place and builds a sound foundation of knowledge, we believe that the most effective instruction for users is accomplished by training them on the exact environment in which they will be working. Many times, training is an integral component of a systems migration and must be planned and coordinated with workstation deployment, allowing users to immediately begin using their new skill set. WDSI works with clients to integrate classroom training into the project design, thereby minimizing overall training cost and time while providing users with the exact information that they require.



• Floor Support - Floor support is provided to users who have just completed classroom training, or in cases where the changes introduced by a platform upgrade do not necessitate formalized instruction. The goal of our floor support is to assist users to accomplish tasks and meet deadlines using the new software features, minimize disruption to the office, and inspire users to become problem solvers.



• Help Desk - Our Help Desk services minimize the strain placed on a client's existing support staff during and after a major systems migration.



• Product Demonstration & Proof of Concept - Product demonstrations educate clients and allow them to understand new features and capabilities as provided by a recommended solution. This enables clients to make sound strategic decisions when dealing with complex technical products and solutions.



• Pilot User Training - WDSI encourages firms who are undertaking a major systems migration to form a "pilot user group" of individuals within the firm that are in position to make decisions regarding best practices and standards. These "project advocates" typically function as an internal resource during and after the project, and may be ultimately responsible in providing instruction to users via WDSI's "train the trainer" training option.