Interwoven E-mail Management

Inbound and Outbound E-mail Communications Captured and Classified for Greater Efficiency, Regulatory Compliance and Enhanced Client Service

FOSTER CITY, Calif., Jan 28, 2003 /PRNewswire-FirstCall via COMTEX/ -- Interwoven, Inc. (Nasdaq: IMAN), a leading provider of collaborative content management software for global enterprises, today announced an E-mail Management solution to help businesses better manage e-mails and attachments that constitute the majority of business correspondence today. By allowing inbound and outbound e-mails to be directly captured and classified in a unified content repository along-side documents, spreadsheets, presentations and other relevant business content, the solution helps organizations overcome the inefficiencies and lost productivity that result from widespread e-mail overload.

Industry analysts estimate that the average knowledge worker spends over two hours per day working on e-mail, a figure that is expected to double by 2005. With virtually half the work day spent in e-mail, most users end up with their critical business content -- documents, spreadsheets, presentations, etc. -- divided between two different locations: in file folders on their local and network drives, and in folders in a separate e-mail system. This lack of unified storage and classification means that employees who need to find information must search two different repositories with two different organizational schemes, making it difficult to find the required documents or emails, which taxes corporate productivity.

To date, most e-mail management solutions have focused on logging and archiving every single e-mail. While this satisfies regulatory concerns, it does little to address the larger e-mail overload problem that affects the productivity of every employee in the enterprise. The Interwoven E-mail Management solution goes to the heart of this pressing business issue by providing a way to capture and catalog e-mail correspondence by subject, such as a project or client deal, and merge it with other relevant documents and content in a collaborative content management system. Enabled by the company's new WorkSite Communications Server, the Interwoven solution allows all inbound and outbound e-mails to be automatically routed to a WorkSite based on inherent metadata such as "to," "from" and "cc." By making it effortless and intuitive for users to capture their e-mails in these virtual file folders, Interwoven enables universal user adoption and comprehensive e-mail management.

The Interwoven E-mail Management solution is the latest extension of the company's WorkSite application suite, which delivers document management, collaboration, workflow and knowledge management accessible through a portal in a single integrated Internet solution. By capturing all internal and external e-mails in a single place, rather than in individual user inboxes and archives, Interwoven maintains a complete record of all correspondence on each deal or project that helps companies respond more effectively to client inquiries. New team members can be brought up to speed more quickly, and individual e-mails can be found easily using metadata and full-text searching.

The Interwoven E-mail Management solution is comprised of several components:

• WorkSite Correspondence Server: this new server routes e-mails automatically to repository folders and captures inbound and outbound e-mails for classification and filing
• New e-mail addressable folders within WorkSite: by allowing project and client folders to have their own e-mail addresses, the WorkSite e- mail folder replaces the need to e-mail updates, attachments, etc. to each team member, which may be difficult and time consuming on fast changing project teams. With Interwoven WorkSite, all team members get access to the latest e-mails, speeding up response to new information without in-box overload
• FileSite: a core product of Interwoven WorkSite suite, FileSite is the leading integration of a collaborative content management solution and e-mail, and allows e-mails to be dragged and dropped directly into WorkSite repository folders.

With the Interwoven E-mail Management solution:

• All project and client communications can be captured and stored where it is easily retrieved -- and acted upon most expediently: e-mails may be sent to a project or client folder, so every team member sees all relevant communications -- and does not miss a critical message in e-mail clutter -- leading to enhanced communications and customer satisfaction. Customers can now send e-mail to a project folder and be sure that all team members have immediate access to critical information.
• Inbox clutter is minimized: by maintaining a single folder environment for e-mail storage along with the associated documents, spreadsheets, etc., leads to reduced mail box storage, faster access to critical information and greater productivity.

"By turning their attention to e-mail management, Interwoven will help us get a handle on one of our most pressing day-to-day challenges," said Interwoven customer Doug Caddell, CIO, Foley & Lardner. "Interwoven listens to its customers, and by understanding our needs and vision, they have introduced this valuable e-mail management solution."

"Effective e-mail management is one of the biggest productivity challenges facing companies today," said Dan Carmel, Interwoven vice president of marketing and business development. "The Interwoven e-mail management solution is the first approach that unifies e-mail content and business content in a single approach. The improvement to productivity and customer satisfaction from this solution provides rapid return on investment and strategic business impact."

The Interwoven E-mail Management solution will be available in the second quarter of 2003.